Terms of Service

1. The service

Reclaim is a revenue recovery service that analyses the business and financial context you provide to identify missed revenue, unbilled work, and overpayments, and helps you act on them.

2. Success-fee model

Reclaim operates on a per-reclaim invoicing basis. We invoice 20% of the estimated value of each reclaim we identify. No subscription fee is charged for using the platform.

If a reclaim is later dismissed, we issue a credit note for its invoice. If we find no reclaims, no invoice is issued.

3. Your responsibilities

You agree to:

• Provide accurate and lawful information about your business.
• Keep your account credentials secure and not share them.
• Use the service only for legitimate recovery of revenue owed to your business.
• Not attempt to access other users' data or disrupt the service.

4. Our responsibilities

We agree to:

• Process the data you provide to generate recovery opportunities in good faith.
• Keep your data isolated from other customers.
• Provide weekly recovery digests and account support.
• Not sell your data to third parties.

5. No guarantee of recovery

Reclaim identifies opportunities based on the context you provide, but we cannot guarantee that any specific reclaim is valid or will lead to money returned. Outcomes depend on factors outside our control, including the cooperation of third parties and the validity of underlying claims.

6. Intellectual property

You retain ownership of all data you submit. We retain ownership of the Reclaim platform, its analysis methods, and generated recovery drafts. You grant us a licence to process your data solely to provide the service.

7. Account deletion

You can delete your recovery opportunities at any time. To delete your account entirely, contact us at hello@find-hidden-revenue.dk. Upon deletion, we will remove your data within 30 days, subject to any legal retention requirements.

8. Limitation of liability

To the extent permitted by law, Reclaim's liability is limited to the fees you have paid us in the 12 months preceding any claim. We are not liable for indirect or consequential losses.

9. Changes to these terms

We may update these terms from time to time. We will notify registered users of material changes by email. Continued use after changes take effect constitutes acceptance.

10. Governing law

These terms are governed by the laws of Denmark. Any disputes will be resolved in the Danish courts.